Prism Case study

Introduction

The PRISM project, spearheaded by the California Department of Education (CDE) and Los Angeles County Office of Education (LACOE), in partnership with Equality CA Institute and several non-profit organizations, aims to address the lack of LGBTQ+ inclusivity in educational settings. The project focuses on developing the PRISM platform to provide comprehensive training courses and resources for educators, fostering LGBTQ+ competency, and creating safe and supportive learning environments for LGBTQ+ students.

Project Goals:

  • Provide comprehensive training courses and resources for educators to enhance their LGBTQ+ competency.
  • Foster a culture of inclusivity and acceptance in educational settings.
  • Create safe and supportive learning environments for LGBTQ+ students across California.

My Role: Ux Designer

  • As the UX Designer for the PRISM project, my responsibilities included conducting research, developing personas, designing the information architecture, wireframing, prototyping, and ensuring accessibility and usability of the platform. My role was pivotal in translating user needs and insights into a user-centered design solution.

Research and Analysis

The research phase involved conducting stakeholder interviews, user surveys  to gain insights into the needs of educators and LGBTQ+ students. Analysis of the data identified gaps and opportunities for improvement, informing the design and development of the PRISM platform.

Identified Gaps

Through research and analysis, significant gaps were identified, including the lack of comprehensive training resources for educators and limited support for LGBTQ+ students in educational settings. Addressing these gaps was crucial to the success of the PRISM project.

Personas Development

Detailed personas representing educators with varying levels of familiarity with LGBTQ+ issues were created to ensure that the PRISM platform caters to their specific needs and challenges. These personas guided the design process and ensured a user-centered approach.

Information Architecture

A clear and intuitive information architecture was developed to organize training courses, resources, and support materials effectively on the PRISM platform. Accessibility and ease of navigation were prioritized to accommodate users with diverse technological proficiency.

Wireframing and Prototyping

Wireframing and prototyping techniques were utilized to visualize the platform's layout and functionality. Iterative testing sessions were conducted to gather feedback and refine the user experience, ensuring that the PRISM platform meets the needs of its users effectively.

Key Takeaways

  • LGBTQ+ educators face challenges in finding resources and support related to LGBTQ+ issues in education.
  • A dedicated platform that provides resources, tools, and support can help LGBTQ+ educators create a safe and inclusive learning environment for LGBTQ+ students.
  • The key features of the platform should include resources and tools, professional learning, community and support, and a safe space for LGBTQ+ students.
  • User testing and iteration are essential to creating a user-friendly, effective platform.

Next Steps

  • Conduct additional user research to gather feedback and insights from LGBTQ+ educators, with a focus on understanding their evolving needs and challenges over time.
  • Expand the platform to serve a wider range of users and meet the evolving needs of LGBTQ+ educators over time.

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